Frequently Asked Questions
Tasmania, aka Tassie, is a small island state below mainland Australia. It is home to a vast array of unique landscapes and ecosystems. From ancient alpine regions that stretch forever into the distance to pristine white sand beaches scattered with granite boulders painted orange by the lichen. It is home to the largest tract of temperate rainforest in the world and an array of creatures and plants found nowhere else. We think this is pretty bloody awesome and we’re determined to protect these wild places from over development and destruction at the hands of greedy humans.
How do you define ‘wild’?
Good question! While there is no universal consensus on the definition of ‘Wilderness’ we believe it comes down to a natural place being distant from modern man-made structures and a long way away from mechanised access (helicopter, car, etc). Not every National Park is wilderness but Tassie definitely has some amazing wilderness areas under this definition. We also believe human interaction is not always detrimental to wilderness and acknowledge that vast areas of Tassie's landscapes have been shaped over thousands of years by Tasmanian Aboriginal peoples. If you’re interested in this subject we recommend you read: “Refining the Definition of Wilderness” by Martin Hawes, Grant Dixon and Chris Bell.
What organisations do you donate to?
We donate money to organisations that we believe are helping to protect Tassie’s wild places from destructive industries, over-development and pollution. They all vary in size and approach, but all have a strong commitment to our natural environment. We are not connected to any particular group or political party. You can find our donation record here.
How are your profits calculated?
- Business expenses [internet, website hosting, rent etc.]
- Stock and manufacturing expenses
- A weekly wage for us [Lindsay and Josh]
- Income tax
Who designs your graphics?
All our products are designed by Josh Pringle, founder and co-owner of Keep Tassie Wild. You can see more of his work on Instagram @joshpringle
How long will postage take?
We aim to post your order within three working days! You will receive a shipping confirmation email with a tracking number when we post your order. We don’t track smaller orders but you can check average delivery time on the Australia Post website here.
Some local clothing orders will be delivered our bike couriers Shifter Cargo when possible, so they’ll get there faster and won't cost the earth!
Will my order be posted in plastic?
No! We post all orders in recycled paper envelopes or The Better Packaging Co. home compostable courier satchels.
What happens if my order gets lost?
We’ll check that your address was entered correctly and if so, we’ll do our best to send out another as fast as we can.
Can my order be posted express?
Unfortunately we do not offer express shipping.
Can I pick my order up from your office?
No, unfortunately we don’t off pick-up!
Do you offer swaps/refunds?
We don't do swaps but we're happy to issues refunds if you've chosen the wrong size piece of clothing. Simply return the item to us (unworn and undamaged) and we'll issue a refund. Email us at firstname.lastname@example.org and we'll let you know the details.
Where are KTW products made?
Our patches, stickers and pins are designed and made in Tasmania. Our clothing is made China and Bangladesh and printed in Melbourne.
How do I iron on my patch?
1. Set the iron to a hot cotton setting.
2. Place the patch in the desired location and cover with a thin piece of cloth. We sometimes chuck a few stitches in so it doesn't move!
3. Iron and apply firm, even pressure on the patch for approximately 30 - 40 seconds.
4. Iron the opposite side for approximately 20 - 30 seconds to reinforce.
5. When washing, turn your garment inside out and use gentle wash cycle.
Will my iron on patch stick to any fabric?
While our patches will iron on to most fabrics that can withstand the heat of a hot iron, some fabrics may not be suitable. Fabrics that may not be suitable include leather, rain-wear, nylon or highly elastic fabrics. Bushwalking backpacks may also reject the adhesive due to their water resistant qualities so you're best to sew them on.