Frequently Asked Questions

Tasmania, aka Tassie, is a small island state below mainland Australia. It is home to a vast array of unique landscapes and ecosystems. From ancient alpine regions that stretch forever into the distance to pristine white sand beaches scattered with granite boulders painted orange by the lichen. It is home to the largest tract of temperate rainforest in the world and an array of creatures and plants found nowhere else. We think this is pretty bloody awesome and we’re determined to protect these wild places from over development and destruction at the hands of greedy humans.

How do you define ‘wild’? 
Good question! While there is no universal consensus on the definition of ‘Wilderness’ we believe it comes down to a natural place being distant from modern man-made structures and a long way away from mechanised access (helicopter, car, etc). Not every National Park is wilderness but Tassie definitely has some amazing wilderness areas under this definition. We also believe human interaction is not always detrimental to wilderness and acknowledge that vast areas of Tassie's landscapes have been shaped over thousands of years by Tasmanian Aboriginal peoples. If you’re interested in this subject we recommend you read: “Refining the Definition of Wilderness” by Martin Hawes, Grant Dixon and Chris Bell.

What organisations do you donate to? 
We donate money to organisations that we believe are helping to protect Tassie’s wild places from destructive industries, over-development and pollution. They all vary in size and approach, but all have a strong commitment to our natural environment. We are not connected to any particular group or political party. You can find our donation record here.

How are your profits calculated?
+ Revenue
- Business expenses [internet, website hosting, rent etc.]
- Stock and manufacturing expenses
- Wages for staff
- Income tax
= Profit

Who designs your graphics?  
All our products are designed by Josh Pringle, founder and co-owner of Keep Tassie Wild. You can see more of his work on Instagram @joshpringle

Orders

How long will postage take? 
We aim to post your order within three working days! You will receive a shipping confirmation email with a tracking number when we post your order.

You can choose to pay for tracking of smaller orders, otherwise they usually take between 1.5 - 2.5 weeks to arrive. You can check average delivery time on the Australia Post website here, though we've found AusPost usually take a bit longer...

Will my order be posted in plastic?
Generally we post orders in recycled paper envelopes or home compostable satchels. But occassionally we'll use satchels made out of recycled ocean plastic.

What happens if my order gets lost? 
We’ll check that your address was entered correctly and if so, we’ll do our best to send out another as fast as we can.

Can my order be posted express? 
Unfortunately we do not offer express shipping.

Can I pick my order up from your office? 
No, unfortunately we don’t off pick-up! If you reeeeaaaallly need it then send us an email and we can see if we can work something out.

Do you offer swaps/refunds?
We don't do swaps but we're happy to issues refunds if you've chosen the wrong size piece of clothing. Simply return the item to us (unworn and undamaged) and we'll issue a refund. Email us at hello@keeptassiewild.com and we'll let you know the details.

Products

Where are KTW products made? 
Our patches and stickers are designed and made in Tasmania. Our clothing is made China and Bangladesh and printed in Melbourne.

How do I iron on my patch? 
1. Set the iron to a hot cotton setting.
2. Place the patch in the desired location and cover with a thin piece of cloth. We sometimes chuck a few stitches in so it doesn't move!
3. Iron and apply firm, even pressure on the patch for approximately 30 - 40 seconds.
4. Iron the opposite side for approximately 20 - 30 seconds to reinforce.
5. When washing, turn your garment inside out and use gentle wash cycle.

Will my iron on patch stick to any fabric? 
While our patches will iron on to most fabrics that can withstand the heat of a hot iron, some fabrics may not be suitable. Fabrics that may not be suitable include leather, rain-wear, nylon or highly elastic fabrics. Bushwalking backpacks may also reject the adhesive due to their water resistant qualities so you're best to sew them on.