Frequently Asked Questions
Categories
ORDERS
How long will postage take?
We aim to post your order within three working days! You will receive a shipping confirmation email with a tracking number when we post your order. You can choose to pay for tracking of smaller orders, otherwise they usually take between 1.5 - 2.5 weeks to arrive. You can check average delivery times on the Australia Post website here, though we've found AusPost usually take a bit longer than they claim…
Can my order be posted express?
Unfortunately, we do not offer express shipping.
What happens if my order gets lost?
We’ll check that your address was entered correctly and if so, we’ll do our best to send out another parcel with your order as fast as we ca
Can I pick my order up from your office?
No, unfortunately, we don’t offer pick-up! If you reeeeaaaallly need it, then send us an email at hello@keeptassiewild.com, and we can see if we can work something out.
Will my order be posted in plastic?
Generally, we post orders in recycled paper envelopes or home compostable satchels. But occasionally, we'll use satchels made out of recycled ocean plastic.
RETURNS, REFUNDS & EXCHANGES
How long do I have to return a product?
You can return your unworn clothing orders up to 14 days from receiving it. Email us at hello@keeptassiewild.com and we'll let you know the details.
How do I return a product?
Shoot us an email at hello@keeptassiewild.com to organise your product return.
Do you offer swaps/refunds for clothing?
We don't offer swaps but we're happy to give you a refund if you've chosen the wrong size clothing. Simply return the item to us unworn and undamaged. Email us at hello@keeptassiewild.com and we'll let you know the details.
Can I return products purchased with a gift card?
Yep. We’ll refund your order based on your original payment method, so that means another gift card for you! Woo!
PRODUCTS
Where are Keep Tassie Wild products made?
How do I iron on my patch?
1. Set the iron to a hot cotton-safe setting.
2. Place the patch in the desired location and cover it with a thin piece of cloth. We sometimes chuck a few stitches in so it doesn't move!
3. Iron and apply even, firm pressure on the patch for approximately 30 - 40 seconds.
4. Iron the opposite side for approximately 20 - 30 seconds to reinforce.
5. Turn your garment inside out and use a gentle wash cycle when washing.
Will my iron-on patch stick to any fabric?
While our patches will iron onto most fabrics that can withstand the heat of a hot iron, some fabrics may not be suitable. These include leather, rainwear, nylon, and highly elastic fabrics. Bushwalking backpacks may also reject the adhesive due to their water-resistant qualities, so in these cases, it's best to sew your patch on rather than iron it.
CARE & MAINTENANCE
My bumper sticker is dirty—how should I clean it?
Bumper stickers can get lost under dirt and grime—that’s just the price of adventure, friend! We recommend gently wiping your bumper sticker with a cloth wet with warm, mildly soapy water.
How do I wash clothing with graphic prints?
Don’t worry, we’re not going to tell you to handwash them! Just turn them inside out before throwing them in the wash to protect the print. A cold wash is always best for the environment AND your clothes!
Can I wash my Keep Tassie Wild patches?
If you need to wash something that has our iron-on patch attached, we recommend turning the item inside out, if possible, to protect the patch. If you plan on putting your patch through the wringer, then sewing on your patch will ensure it’s super secure and can handle semi-regular gentle washes. Don’t be afraid to take your patch everywhere—it can handle it!
GENERAL
What is ‘Tassie’ and why do you want to keep it wild?
Tasmania, aka Tassie, is a small island state below mainland Australia. It is home to a vast array of unique landscapes and ecosystems, from ancient alpine regions that stretch forever into the distance to pristine white sand beaches scattered with granite boulders painted orange by lichen. It is home to the world’s largest tract of temperate rainforest and an array of creatures and plants found nowhere else. We think this is pretty bloody awesome, and we’re determined to protect these wild places from overdevelopment and destruction at the hands of greedy humans.
How do you define ‘wild’?
Good question! While there is no universal consensus on the definition of ‘wilderness’, we believe it comes down to a natural place that is distant from modern man-made structures and a long way away from mechanised access (helicopter, car, etc.). Not every National Park is wilderness, but Tassie definitely has some amazing wilderness areas under this definition. We also believe human interaction is not always detrimental to wilderness and acknowledge that vast areas of Tassie's landscapes have been shaped over thousands of years by Tasmanian Aboriginal peoples. If you’re interested in this subject we recommend you read: “Refining the Definition of Wilderness” by Martin Hawes, Grant Dixon, and Chris Bell.
What organisations do you donate to?
We donate money to organisations that we believe are helping to protect Tassie’s wild places from destructive industries, overdevelopment, and pollution. They all vary in size and approach, but all have a strong commitment to our natural environment. We are not connected to any particular group or political party. You can find our full donation record here.
What percentage of your profits do you donate?
Keep Tassie Wild donates 50% of its profits to local environmental organisations and initiatives! By buying our stuff, you’re helping us do that. Go you!
How are your profits calculated?
+ Revenue
- Business expenses (internet, website hosting, rent, etc.)
- Stock and manufacturing expenses
- Wages for staff
- Income tax
= Profit
Who designs your graphics?
All our products are designed by Josh Pringle, founder and co-owner of Keep Tassie Wild. You can see more of his work on Instagram @joshpringle or at joshpringle.com.